Called Streamyx customer service line today because of an internet connection problem. I realized that after listening to a recording over and over and over again, sooner or later, I lose my mind and start talking to the recording desperately hoping that someone at the other end will take pity on my misery and actually pick up the phone…
Recording: Your call is important to us.
Me: Really? Then why are you making me wait? Answer my call!
Recording: All our agents are currently engaged.
Me: Wow, so they are all getting married? Congratulations!
Recording: Your call will be attended to shortly.
Me: Hmm… It’s already 14 minutes and it’s not getting any shorter.
Recording: Please hold while we try to connect you.
Me: Yes! Finally! Woohoo! Thank you!
Do I get connected? No. Instead, I get this:
Having trouble getting connected? Ensure your telephone, [not sure of the word here] and modem are working properly. Or log-on to www.streamyx.com.my for more tips on how to troubleshoot the problem on your own.
Erm… Hello? My problem is I can’t get connected, so how do I log-on to anywhere? I think they should rephrase it…
Having trouble getting connected? Ensure your telephone, [not sure of the word here] and modem are working properly. Or go to your neighbor’s house, or your friend’s house, or an internet cafe, or your office, and log-on to www.streamyx.com.my for more tips on how to troubleshoot the problem on your own.
Sigh… And you wonder why irate customers exist? Heh… Farneee…
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MORE!!! BLOG MORE!!!!
ahahahah reminds me of all the irritated cust we had in symantec last time.. remember they had to hold for 1/2 hr stimes
Hmm… Now that you mention it, maybe this is good ol’ “karma” kicking me in the butt…